|Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. FAVREAU reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.|
|We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
|Privacy on Other Web Sites
|We will accept the return of most products in new condition only, if you contact us within 7 days of delivery. Buyer pays return shipping. We will refund you the price paid minus shipping costs incurred by us. Any shipping fees paid by the buyer, if applicable, will not be refunded. Fulfillment mistakes that we make resulting in the shipment of incorrect product(s) to you will also be accepted for return within 7 days of the delivery date.
For damaged products, please contact us WITHIN 3 DAYS of delivery to set up an exchange. Be prepared to supply photos of damaged items and/or the damaged mailer if requested. Damaged products are not eligible for a refund.
*** Please note, sales of all personalized and/or electronically delivered items, including gift certificates, and book covers, are final and a refund will not be issued under any circumstance. Due to the nature of the product, all book sales are final. ***
|Shipping Time -- Most U.S. orders ship the next business day, but please allow up to 5 business days for processing. Most international orders ship within 7 days.
Orders are not shipped on Saturday or Sunday.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by FAVREAU or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Unless otherwise noted, all orders ship via USPS Standard mail. To a U.S. address, please allow up to 3 weeks for delivery. To an international address, please allow up to 8 weeks for delivery. For media mail, please allow up to 7 weeks for delivery.
International Orders: Please check your country's rules, regulations and policies on taxes, customs fees or CODs on purchases shipped to an international address. Buyer is responsible for any customs fees or taxes.
Incorrect or Insufficient Address
The buyer is responsible for providing a valid shipping address.
If the package is returned to us due to insufficient or wrong address, buyer will be issued a refund in the amount of the purchase price paid, minus any shipping and handling costs originally paid by us. Items that are personalized for the buyer are not eligible for return—please contact us for information about reshipping.
If the buyer provides an incorrect address and the tracking shows the package has been "delivered" at said address, it is the buyer's responsibility to make arrangements to retrieve the package at the address the buyer provided. Under no circumstances will a refund be issued, nor replacements be sent for packages delivered to an incorrect address provided by the buyer.
NOTE: If the package is "REFUSED" at the incorrect address and thereby returned to us within 30 days, will we issue a refund, minus any shipping and handling costs originally paid by us. ** All items must be returned in new condition in order for us to process the refund. ** Please allow up to 30 days for refund processing.
|In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, FAVREAU shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. FAVREAU shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, FAVREAU shall immediately issue a credit to your credit card account in the amount of the incorrect price.