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Home?>?Policies, Terms and Conditions
 

Policies, Terms and Conditions

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of COLD SNAP STUDIO, Copyright 2013, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.


 
Payments


Credit Cards

  
We accept the following credit cards: Visa, MasterCard,  and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
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Links

  
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Order Acceptance Policy

            
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. COLD SNAP STUDIO reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

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Privacy

            
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites

            
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. COLD SNAP STUDIO is not responsible for the actions of third parties.
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Returns

            
We will accept the return of most products in new condition only if you contact us within 7 days of delivery. Please contact us for more information. Buyer pays return shipping. We will refund you the price paid minus a $4.50 fee (this covers handling and mailing supplies). Any shipping fees paid by the buyer, if applicable, will not be refunded. Fulfillment mistakes that we make resulting in the shipment of incorrect product(s) to you will also be accepted for return within 7 days of the delivery date.

For damaged products, please contact us WITHIN 48 HOURS of delivery to set up an exchange. Be prepared to supply photos of damaged items and/or the damaged mailer when requested. Under no circumstance will an exchange be processed without the requested photos. Damaged products are not eligible for a refund.

*** Please note, sales of all personalized and/or electronically delivered items, including gift certificates, and book covers, are final and a refund will not be issued under any circumstance. Due to the nature of the product, all book sales are final. ***

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Shipping Policy

 
Shipping Time -- Most U.S. orders ship the next business day, but please allow up to 7 business days for processing. Most international orders ship within 7-10 days.

Orders are not shipped on Saturday or Sunday.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by COLD SNAP STUDIO or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Unless otherwise noted, all orders ship via USPS Standard mail. To a U.S. address, please allow up to 3 weeks for delivery. To an international address, please allow up to 8 weeks for delivery. For media mail, please allow up to 7 weeks for delivery.

International Orders: Please check your country's rules, regulations and policies on taxes, customs fees or CODs on purchases shipped to an international address. Buyer is responsible for any customs fees or taxes.

Incorrect or Insufficient Address

The buyer is responsible for providing a valid shipping address.

If the package is returned to us due to insufficient or wrong address, buyer must pay a reshipping fee of no less than $5.95 and provide a valid address before the package can be reshipped. Packages will be reshipped via First Class or Media Mail, depending on the contents.

If the buyer would prefer a refund the items returned to us are not personalized and the package is unopened we will issue a refund, minus any shipping and handling costs originally paid by us. Please allow up to 30 days for refund processing.

Delivery at Buyer-Provided Incorrect Address

If the buyer provides an incorrect address and the tracking shows the package has been "delivered" at said address, it is the buyer's responsibility to make arrangements to retrieve the package at the address the buyer provided. Under no circumstances will a refund be issued, nor replacements be sent for packages delivered to an incorrect address provided by the buyer.

NOTE: If the package is "REFUSED" at the incorrect address and thereby returned to us within 30 days, will we issue a refund, minus any shipping and handling costs originally paid by us. ** All items must be returned in new condition in order for us to process the refund. ** Please allow up to 30 days for refund processing.


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Typographical Errors

           
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, COLD SNAP STUDIO shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. COLD SNAP STUDIO shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, COLD SNAP STUDIO shall immediately issue a credit to your credit card account in the amount of the incorrect price.